Benchmark your IT services to strengthen brand presence, increase social engagement, and boost your reputation to carve a niche for your company in the industry. Track the change in industry dynamics, and anticipate spikes in IT service requirements to stay on top of your game with apt business tactics.
Track what your clients, employees, and collaborators talk about your software services to strengthen your capabilities and add more value to your services. Never miss a brand mention and reply to clients, job seekers, service providers instantly. Target and sell SaaS, DaaS, or any other software products to the right audience. Identify the apt channels to converse with your customers and simplify brand reputation management.
Respond instantly to messages, tags, retweets, mentions, comments, and reviews, leaving no interaction unturned. Reply to distressed clients without delay and automate their grievances as tickets. Streamline the overall process and delegate ticket management and customer reporting to appropriate teams. Handle all your brand reputation monitoring activities from one platform.
Get insights into social discussions about trending software technologies, engagement rate, and involve your brand in the conversation.
Track and filter the most responsive geo-locations and target specific geographies to get better traction on your posts and increase conversion.
Get messages regarding bugs, support, service scaling to one inbox and send custom messages without relying on CRM platforms.
Schedule your social media posts and direct messages across channels with reputation management software to avoid the last-minute rush.
Send out personalized surveys to get an idea of how your services are perceived, how likely they are to recommend you, and other information.
Download your social media reports in PDF, Word, or PowerPoint formats to measure your KPIs using a centralized dashboard. Edit and customize reports as required and follow a standard template throughout your team.
Integrate BuzzSense into your systems and see the analytics in videos, images, graphs, pie charts, and more through visual analytics. Decipher huge volumes of data, gain better control over your next actions, and save time in making decisions.
Aggregate user-generated data with sentiment analysis on social media and classify them based on positive, negative, and neutral emotions to find customers’ perception towards your service and overcome your shortcomings with apt action plans.
Analyze data to understand the past patterns in solution requirements, evolution in industry functions, the rise of new competitors, and plan your market positioning, resource acquisition, support provisions, system improvements, and more.
Watch your brand engagement across the social media in real-time, get notified of opportunities to start a conversation, analyze images, videos, and comments, re-structure your social media posts to target your key potential customers, and reduce your manual work to manage your reputation effectively.
Promote different solutions, products, and support services on various social media handles simultaneously with zero hassle.
Create a sequential collaboration order to process and approve your posts through different teams and never miss any step.
Circulate the UGC (User-Generated Content) throughout social media accounts and establish a strong brand identity.
Gain an edge over your competitors by monitoring their activities, pricing, types of services offered and social audience base, etc.
Avoid surprises by implementing internal approval of your posts for context and crucial aspects before making it live on your handle.