Cater to your passengers and vendors based on evolving geopolitical trends, reply to customer comments instantly, receive feedback with personalized surveys, and enable data-driven decisions with online reputation management. Use social listening and sentiment analysis to fix grievances and create a positive impression for your transport and logistics company.
Answer your customers’ questions instantly, reply to messages, tags, mentions, and comments on social media, and promote user-generated content across all channels. Automate issue ticketing to provide quick resolution to distressed customers and keep them updated regarding the progress.
Segregate audience sentiment to immediately address critical logistics, transportation, or shipping issues and reduce the communication gap between your transportation company, vendors, passengers, and end customers. Track your business performance and align the metrics with your digital goals.
Receive insights into geo-locations where your business performs well and places where it needs more promotion to gain better traction.
Watch out where and what your customers and competitors talk about your brand and utilize the opportunities to engage with customers.
Take actions based on sentiment analysis insights from LinkedIn, Google, Twitter, and Facebook to deliver the best transportation services.
Receive replies and send direct messages to your customers across social handles via a centralized inbox and reduce latency.
Monitor when and why your institution or university is mentioned and seize every opportunity to interact with your potential students.
Set alerts for multiple keywords such as your brand name, transport or logistics service type, competitors’ name, and be notified when any of these are mentioned. Monitor the reasons, offer support and take actions that help you maintain a good reputation.
Establish a clear social presence with social posts for various offers, and discounts and schedule them in advance across LinkedIn, Twitter, and Facebook from a unified dashboard. Grab more attention than usual and increase your bottom line.
Track your brand’s overall digital health, awareness, and perception among your audience and fix targets to improve online reputation. Evaluate your marketing strategies against your competitors and move ahead with solid action plans.
Add more value to your customers by understanding the services they like the most, finding areas where they want you to improve, and altering your business plans to increase productivity to boost the chances of scaling your transportation services.
Permit your teams to access different accounts, modify content and schedule social media posts with custom permissions. Enable smooth workflow management, streamlined digital asset creation, and approval processes. Gain insights into social tractions and optimize your upcoming social posts accordingly.
Collate your social posts, designs, audio files, and videos in a centralized dashboard to enable easy operations without missing the details.
Gather all user-generated content from across the web and allocate dedicated buckets to store each category and ensure timely distribution.
Utilize data crunching ability to forecast upcoming trends, change in transportation demands, and plunge in services to stay prepared for challenges.
Organize your digital assets in asset libraries with names and tags, and optimize them to meet standard social media post requirements.
Set custom Key Performance Indicators for each social platform to align your social analytics with your venture’s financial goals.